Privacy Policy
Effective Date: February 1, 2026
Home2Fix, LLC ("Company," "we," "our," or "us") operates a technology platform that connects customers with independent home service professionals. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Service request details
- Account login information
- Payment information (processed securely through third-party providers)
- Device and usage data
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Match customers with service professionals
- Send appointment confirmations and service updates
- Provide customer support
- Process payments
- Improve platform functionality
- Comply with legal obligations
3. SMS Communications
By providing your phone number during registration or when submitting a service request, you consent to receive SMS messages from Home2Fix related to:
- Account verification
- Service request confirmations
- Match notifications
- Appointment updates
- Customer support communications
Message and data rates may apply. Message frequency varies.
You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@home2fix.net.
We do not use purchased, rented, or third-party lead lists for SMS messaging.
4. Information Sharing
We do not sell your personal information.
We may share information:
- With independent service professionals to fulfill service requests
- With payment processors to complete transactions
- With service providers who assist in operating our platform
- When required by law
All third parties are required to maintain appropriate data protection safeguards.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
However, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Opt out of communications
To exercise these rights, contact us at support@home2fix.net.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have questions about this Privacy Policy, contact: